Return form

Before submitting your return request, please make sure your request is eligible. Below is some information that might be helpful.

EU residents

Within the EU, anything bought in our store can be returned within 14 days of receiving the item, free of charge. The returned item must be in new and unused condition. If you’ve opened the packaging and tried it on once, that’s okay, just tape it shut.

Skateboards
In very rare cases, skateboards might break sooner than expected due to the unpredictable nature of the material. We’ve all been there, and it sucks, but if this is the case we cannot refund your purchase.

International

For international customers we cannot offer free returns. The return shipping cost will be deducted from your refund amount, with the exception of damaged items or error on our part.

Return process

Start the return process by filling in the form below. We will contact you with a return label and estimated value. Once we’ve received your return, we will check the item to make sure it’s in good condition, and if so will refund you the purchase price of the returned item.

Any specific questions? You can always write us at shop@poeticcollective.com.

Return form